IBEX Limited provides end-to-end technology-enabled customer lifecycle experience solutions in the United States and internationally. The company's products and services portfolio includes ibex Connect that offers customer service, technical support, revenue generation, and other value-added outsourced back-office services through the CX model, which integrates voice, email, chat, SMS, social media, and other communication applications; ibex Digital, a customer acquisition solution …
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Competitive advantage assessment
Key strengths
Consistent Subscription GrowthRevenue consistency is strong (score 0.74), pointing to a sticky customer base.
Asset-Light ReturnsReturn profile is strong (score 0.85), supporting a capital-efficient model.
The dashed ring is the peer median. Defense scores are percentile ranks
against peers, so 50 is roughly the typical company in this group.
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Where IBEX ranks in Information Technology Services
IBEX Limited ranks #13 of 78
scored companies in Information Technology Services by moat score — the top 17%.
The widest moat in the group is Mastercard Incorporated (MA)
at 84/100.
Moat scores for companies ranked near IBEX in Information Technology Services
How IBEX scores on the Software & SaaS Specialized defenses
Pricing Power
Score 65
· 20% of the moat score
In software, pricing power is visible in gross margin: a vendor that has to discount in order to renew gives it up first.
Recurring Revenue Stickiness
Score 74
· 18% of the moat score
Recurring revenue is the model's central claim, and it is a moat only when customers renew and expand without being re-sold each year.
Innovation Engine
Score 71
· 16% of the moat score
Software is competed away rather than depreciated, so a vendor that stops investing loses its category.
Cash Scalability
Score 52
· 18% of the moat score
The test of a software business is whether growth eventually stops consuming cash.
Capital Efficiency
Score 72
· 16% of the moat score
A software platform employs very little capital, so a genuine franchise should produce high returns on it without leverage.
Balance Sheet Resilience
Score 81
· 12% of the moat score
Software companies fund years of customer acquisition before those customers pay back, which makes access to capital a strategic variable rather than a treasury detail.
IBEX Limited (IBEX) scores 68 out of 100 on the StatsAlpha Moat Map, which rates its competitive advantage as moderate. It ranks #13 of 78 scored companies in Information Technology Services, the top 17%. The score is a weighted composite of 6 competitive defenses, each measured against industry peers of 77 companies in Information Technology Services. Its strongest defense is Balance Sheet Resilience (81/100) and its weakest is Cash Scalability (52/100).
How does IBEX Limited compare with other Information Technology Services companies?
IBEX Limited ranks #13 of 78 scored companies in Information Technology Services by moat score. The widest moat in Information Technology Services is Mastercard Incorporated (MA) at 84/100. The companies ranked closest are CGI Inc. (GIB) at 68 just above it and Wipro Limited (WIT) at 67 just below it.
How is the moat score calculated?
Each company is scored with an industry-specific template — Software & SaaS Specialized in this case, chosen because the defenses that matter to a bank are not the ones that matter to a software company. Every defense combines several financial signals, and each signal is measured as a percentile against a peer group of 77 companies in Information Technology Services. The defenses are then weighted to produce the overall score out of 100.
Why is IBEX Limited scored with the Software & SaaS Specialized template?
Software costs almost nothing to reproduce, so the entire economic question is whether customers keep paying. Revenue is a subscription rather than a sale, the cost of winning a customer is paid years before that customer becomes profitable, and margins arrive only if renewals hold. The Software & SaaS template scores retention, reinvestment, and the point at which growth turns into cash.
Which competitive defenses are measured for IBEX Limited?
The Software & SaaS Specialized template measures 6 defenses, and IBEX scores: Pricing Power (65), Recurring Revenue Stickiness (74), Innovation Engine (71), Cash Scalability (52), Capital Efficiency (72), Balance Sheet Resilience (81). Each is scored independently as a percentile against peers, so a company can be strong on one and weak on another — the overall score reflects how those defenses are weighted for this industry.
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